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323.647.3860

FREQUENTLY ASKED QUESTIONS

Are your notebooks dated?
Our notebooks are undated so you can start or stop on your own schedule.

Is there a monthly calendar?
Yes, each notebook includes a total of 13 months (January through December, plus an additional blank month in case you need it). Only the names of each month have been printed. The dates have been left blank for you to complete in order to maximize flexibility.

What kind of pen do you recommend for your notebook?
Our notebooks are designed to work with all pens. We use 100gsm paper to ensure our pages do not bleed while making sure the notebook isn’t overly heavy or thick. For reference, standard xerox copy paper range between 52-84gsm while index cards are 220gsm.

Is this really going to help me?

We're confident our product will help increase productivity and get you one step closer towards accomplishing your business goals. We tested our product with dozens of entrepreneurs, side hustlers and innovators during the prototype period to ensure it works. After completely selling out of version 1.0, we gathered all the feedback to improve our notebook with CNCPTS Notebook v2.0, our best notebook yet. With this, we improved functionality and included even more business resources! If you're not completely satisfied, we'll issue you a full refund. Please refer to our 100 Day Guarantee below for more details.

Do you offer customization options?
At the moment, we do not offer any customization options.

Do you have a referral program?
Yes. Please refer to our Reps & Referrals program for more details.

Do you offer any sponsorship programs?
Please email us with your details for consideration.

Is this site safe?
Yes! We're proudly powered by Shopify, which is why we decided to leave their name at the bottom of this site.

Why should I trust you?
We launched CNCPTS Made because we are obsessed with organization, uncomplicated design and the pursuit of more. Our goal is to simplify your life so you’re able to on what’s important, because we believe everyone should be passionate about what they do. We surveyed over 60 business owners and entrepreneurs during the design process so we know our notebook works! Click here to learn more About Us.

Where do you ship to?
We use USPS, FedEx and UPS for all orders so as long as it's an address they can use, we will ship it! We currently ship within the United States only.
 
What are your shipping rates?
Shipping is free for orders over $75. All orders under this minimum will have a $5 flat rate.
 
When can I expect my order?
We're a small shop and we do our best to process orders as quickly as possible. Orders are typically processed and shipped within 2 business days. Transit time will vary by location and range between 1-3 business days.
 
How can I check my order status?
You will receive an email confirmation with your order details and a separate email containing a tracking number once your order is shipped. Please contact us if you have lost or did not receive your email.
 
Can I cancel my order?
If we haven't shipped your order yet, yes (but why the sudden change of heart?). Please contact us as soon as possible by text or email. If your order has already been shipped, we will not be able to cancel your order. Please refer to our Return Policy for details.
 
Can I change my order?
If we haven't shipped your order yet, yes - contact us as soon as possible.
 
I haven't received an email confirmation yet.
Please allow 1-3 business days for us to process your order. If you haven't received a shipping confirmation email by the end of the third day, please contact us.
 
Do you offer gift options?
Every order includes a drawer-style protective gift box wrapped in tissue paper, ready to be gifted. Please check the gift option at checkout for us to include a gift receipt. We can also include a handwritten note on your behalf based on the notes section at checkout. If you missed this option, please reach out to us with your order number as soon as possible.  
 
My order's lost or damaged.
We will gladly issue a replacement notebook. Please contact us as soon as possible with your order details.

What is your return policy?
We want you to love our product, but we understand it may not be for everyone. We have a 100 Day Guarantee Policy. Write, plan, conceptualize, create. If you are not completely satisfied with your notebook, we’ll issue you full refund. We recommend you try our notebook for at least 30 consecutive days. This allows your mind enough time to adjust to a new system.

What are your return fees?
Return labels are not provided by CNCPTS Made and are are non-refundable. Once your return is received, a refund will be processed by Shopify onto your original form of payment within 5 - 10 business days.